Yesterday, a nurse was assaulted by an old drunkard inside a nursing home. One of the pundits suggested that knowledge on "Crisis Management" could help avoid the similar events.
Having been worked in the training field for 3 years, I witnessed the distortion of "Crisis Management", and the prevalence of that cliche.
"Crisis Management", to me, would be related to the management of event which could not be predicted of, either in the sense of nature, say in the past, the incurrance of homosexual marriage to the Roman Catholic Church; or in the sense of timing which the attack of tsunami would be an epitome. Nevertheless, the intensity of crisis should be a serious one.
However, training courses related to "Crisis Management" that I've arranged for were, sadly to say, simply "Event Management". To take the nurse's assault as an example. Isn't it arguable that a lonely old man, fond of liquor, with bad temper would be of higher tendency to hurt others? And there were abundant precedents from other nursing homes to cite. In addition, would you call some usual assault and battery as "crisis"? Actually, if top management could perform their roles properly, with clear vision, delegation, communication as well as shrewd standardization of work procedure happen in the organization, the lower tier could fulfill their role, without using crisis as a pretext to cover up the inapt operation of everyday business events.
Anyway, everything is amplified nowadays.
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